Contact

What to include, by type of enquiry

(1) Errors and corrections: the facility name, the item that is wrong, the correct information and, if possible, a source (official URL or photo). We update as soon as it is confirmed.

(2) Closures, hiatuses or the end of day-bathing: the facility name and how you confirmed it (on-site notice, official announcement, etc.). These are reviewed first.

(3) Listing requests: requests from facility operators and tourist associations are welcome. Please state whether spring water is used, day-bathing prices and hours, tattoo policy and the official website. Listing is free and no preferential treatment is given for payment.

(4) Corrections or removal requested by a facility operator: e-mail from an official-domain address so we can verify you, and we will prioritise the request.

(5) Partnership, advertising and media enquiries: we will send a site overview and traffic summary. We do not accept proposals that would influence rankings or evaluations.

(6) Privacy requests: for access, correction or deletion requests please put “Privacy” in the subject line.

What we cannot help with

Personal itinerary planning, booking on your behalf, mediating disputes with facilities, or requesting exceptions to a facility’s rules are outside our scope. For booking matters please contact the customer service of the provider you booked with (Trip.com, etc.).

Languages

We can reply in English, Japanese and Korean. Enquiries in Chinese are answered in English with a translation attached.

About the operator

Operated by the Japan Onsen Guide editorial team (an individual operator) / Based in Japan / Website: https://japan-onsen-guide.com / Sister site: japan-onsen-stay.com (onsen accommodation guide)